Returns & Exchanges

At Ethique, we want you to love your plastic-free bars as much as we do, which is why we offer a 100% satisfaction guarantee. If a product isn't the right fit for your skin or hair type, we are happy to facilitate a return or exchange within 30 days of purchase.

1

Initiate Your Request

Contact our customer miracle workers via email with your order number and the reason for your return to receive a Return Authorization.

2

Prepare Your Package

Carefully pack the items in their original compostable packaging or a sustainable alternative to ensure they remain protected during transit.

3

Ship It Back

Affix the provided shipping label to your parcel and drop it off at your nearest postal hub; we recommend keeping your tracking receipt for peace of mind.

4

Receive Refund or Credit

Once our team receives and inspects your return, we will process your full refund or store credit within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing